Chapter 1 – Reproductive and Sexual Health Consultations in the Australian Setting
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Your patient mix – respecting diversity
Your patient mix is likely to be very diverse – including young people, older people, lesbian, gay, bisexual, transgender, queer and intersex (LGBTQI) people, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse (CALD) backgrounds, and people with a disability – all may require particular awareness and sensitivity. Clinicians often feel that consultations can be additionally challenging due to a lack of knowledge of their patient’s cultural, social or family background, because of language and communication difficulties, or because of age differences. It is essential not to make assumptions about patients or force your own values onto them, but rather to provide information in a sensitive and appropriate manner to enhance understanding and ensure they are making informed decisions. It is also important to remember that every person is an individual and will have their own beliefs, values and customs.
KEY POINT
It is important not to impose your own values onto the patient, but to listen carefully and provide information in a sensitive and appropriate manner to support understanding and informed shared decision-making about the presenting issues of concern.
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